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FREQUENTLY ASKED QUESTIONS
Please refer to these FAQ’s before you send us your question.
I. About tours
II. About motorcycle rental
I. About Tours
Q. 1-1 Are reservations necessary?
A. Reservations are required. We recommend booking early as tours are often sold out well in advance. You can make a reservations on-line. In case of making reservations by phone please call to number: 0040-364-405641.
You can also make reservations by fax - download and complete the booking form and send it by fax to: 0040-364-405641 or by e-mail!
Q. 1-2 Do you provide an English-speaking guide for the tour?
A. Our tours include the services of English-speaking guides.
Spanish, German, French, Hungarian and Hebrew-speaking guide are also available.
Q. 1-3 Can you arrange a private tour for our family?
A. We can design an itinerary at a time that suits you, to your own comfort levels and within your own budget.
Please send your request by e-mail or by fax.
Q. 1-4 Do you operate tours even if there is only one participant?
A. Yes, most of our tours operate even if there’s only one person.
Due to socialization reasons our special tours for couples require a minimum of five couples.
Q. 1-5 Can you provide individual tickets for rail, air or ferry?
A. We do not provide individual tickets for rail, air, boat or ferry.
Q. 1-6 What is your Child Policy?
A. A minimum age of 14 years is required on non-family programs, unless otherwise indicated on the individual tour page. A client under 18 years of age and travelling alone during the tour period shall provide Adventure Motorcycle Tours – Transylvania Live with written consent of his/her guardian. Clients under 16 years of age must be accompanied by a parent or guardian. On “for couples” tours a minimum age of 20 years is required.
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2. Change itinerary
Q. 2-1 Can the accommodations or the itinerary suffer any changes?
A. In case we’ll have a full house situation at one of the hotels, an accommodation of an equal classification or better will be booked for you. In case of closed roads due to bad weather, working situations or dangerous weather conditions the itinerary could suffer changes.
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3. Meeting Point
Q. 3-1 How do I get to Adventure Motorcycle Tours – Transylvania Live meeting point?
A. If you follow our recommendation on How to arrive (heading found for any of our holidays at the Special notes and info section at the end of the tour page), Transylvania Live meeting point in Budapest is located in front of the Information Centre of Ferihegy Airport – 2 B Terminal.
In both cases our guide will expect you with a Adventure Motorcycle Tours – Transylvania Live sign.
If you choose other flights or means of transportation to get to your holiday please join the group at the same meeting points!
In the unfortunate case of a flight being lost or delayed and prevent you in this way from getting to your meting point in good time, please call 0040 364 405641.
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4. Accommodations
Q. 4-1 What is “Single Extra”?
A. Our tour fares are based on two in one hotel room.
For occupancy by one person, the "single room extra" specified in each itinerary will be required.
Q. 4-2 I am travelling alone. Do you arrange shared rooms for individual travellers?
A. If you travel alone you have to book the tour with a single supplement; if you wish to book a double room which you want to share with another traveller, we’ll do our best to make all arrangements, but in case this is not possible, you’ll have to pay the single supplement; however it is our strongest recommendation to book the tour with a single supplement when travelling alone.
Q. 4-3 What is a “traditional Maramuresean country-inn” or “a typical Hungarian–Sekler country-inn”?
A. A welcoming country house, not necessarily decorated in a peasant like style; you’ll stay under the same roof with your Romanian host! In most cases dinner and breakfast are included, and rates are based on two guests per room.
They offer one bathroom for two rooms; the bathroom can be situated on the hallway.
Staying at a “traditional Maramuresean country-inn” or “a typical Hungarian-Sekler country-inn” will prove to be an unique experience.
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5. Meals
Q. 5-1 Can you provide vegetarian food?
A. We can, in most cases.
Merely show your preferences in your message.
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6. Payment
Q. 6-1 What credit cards do you accept for the on line payment?
A. We only accept VISA and MASTERCARD. Please select only these two types of credit cards for the online payment.
Q.6-2 What currency do you accept?
A. If you pay on-line using our secure internet booking form your credit card can hold any type of currency, the amount of money to be taken will be exchanged in EURO on our expense.
We only accept USD, EURO for payments by bank transfer.
Q. 6-3 Do you offer discounts for senior citizens, members of certain associations?
A. Yes, we do offer discounts provided they travel as a group; Contact us
Q. 6-4 Do you offer group discounts?
A. Yes, depending on the number of your group. Contact us
Q.6-5 Is my money safe?
On-line bookings and payments are processed by Romcard, authorised agent for Mastercard and Visa in Romania and secured by Rapid SSL , the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and communications for Web sites; our company is member of American Society of Travel Agents and respect the code of ethichs. As a tour operator we are governed by the consumer and financial regulations of Romania and of the European Union. Romania’s legislation compells tour operators to protect tourists in case of insolvency.
Q. 6-6 What commisions do I have to pay besides your anounced prices?
A. Our prices include the online secure payment commsions. However depending on your bank some commisions may occur for international money transfer. Please check with your bank!
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7. About Romania:
Q. 7-1 Do USA citizens require a visa?
A. No, USA citizens don’t require a visa.
Q.7-2 What countries require a visa?
A. To check the list of the countries that require a visa please see the web site page of the Romanian Ministry of Foreign Affairs at www.mae.ro.
Q. 7-3 What is the local currency in Romania?
A. In Romania the local currency is LEU, code RON.
Q. 7-4 What about the local costs in Romania?
A. Local Costs in a 3* restaurant: Soft Drink: $1.3; Beer: $ 1, 7; Bottle of Wine: $ 8, 7 - $18; 3 course dinner: $13.28 - $18.11.
In shops these products can be 50% cheaper.
Q.7-5 Are ATMs available?
A. ATMs are available in all the cities; near by hotels, our guide will come with good advice and recommendations.
MasterCard ATM Locater– Search by address and by airport http://www.mastercard.com/atmlocator/index.jsp atm locator
Visa ATM Locator– Search by airport, city and country http://visa.via.infonow.net/locator/global/jsp/SearchPage.jsp
Q.7-6 What is the voltage of the electric power system in Romania?
A. In Romania electric power in use is of 220 voltages, AC, usually 2 pronged.
Q.7-7 What’s the climate like in Romania, what clothes should I wear?
A. Romania enjoys warm summers and cold winters. In summer, cool cottons are best and in the winter a warm jacket or alike is recommended.
8 About Motorcycle Rental
Q. 8-1 What is included in the rental?
Every Adventure Motorcycle Tours – Transylvania Live rental includes:
– use of BMW R1200 GS, BMW F800GS or BMW G650 GS (single) motorcycles.
– The motorbikes are endowed with top case. Side cases available for rent at an extra cost.
Extra cost side bags:
2-3 days: EURO 20/day
4-6 days: EURO 17/day
7
– 14 days: EURO 14/day
Over 14 days: EURO 11/day
– The Third party Liability in respect of motor vehicles is provided (which is the Compulsory Insurance against Civil liability).
– Unlimited mileage
– Chain lock or disk lock
– All of our motorcycles are passenger friendly. Pillion (passenger) free of charge
– Secure storage for your luggage or baggage for the rented period
Not included:
– Helmets available for rent (although we suggest you bring your own for fitment and comfort)
– CASCO insurance (comprehensive insurance providing full coverage in case of accident) - 20 € /rental day/motorcycle – A cash deposit of €500 for BMW G650GS or € 1500 for BMW F800GS and BMW 1200GS will be required for bike damage security or loss of accessories. The amount will be refunded at the end of the programme should the bike be returned on time, undamaged and with a full fuel tank.
It is recommended to purchase a travel insurance policy specially designed for adventure holidays.
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Q. 8-2. Support car and mechanic
At an additional cost services of support car and driver/mechanic are available. The mechanic will accompany you in order to ensure the motorcycle service and the security checks and to intervene in case of emergency.
Prices:
Mechanic services: 90 EURO/day + accommodation and meals
Support car following you on your itinerary: 569 EURO/week + gasoline and parking fees
The support car will be driven by the mechanic. For some sectors pillions could travel in the support car, depending on pillions number and seats available.
Q. 8-3. What is your payment policy?
All reservations are on a pre-paid basis. We require a deposit of 145 EURO per person for motorcycle rental. Final payment is due no later than 60 days prior to departure. If your reservation is made within 60 days of departure, the entire cost of the trip must be paid at the time of confirmation. This ensures that your bike is available and waiting for you when you arrive at the rental location. Adventure Motorcycle Tours – Transylvania Live accepts payments with, MasterCard and Visa. Also payments can be made on line using our secure internet booking form.
A cash deposit will be required for bike damage security or loss of accessories. The amount will be refunded at the end of the programme should the bike be returned on time, undamaged and with a full fuel tank.
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Q. 8-4. Can we cancel the travel contract before departure?
The client is at all times entitled to cancel the Travel Contract, but must pay Adventure Motorcycle Tours – Transylvania Live a cancellation charge as stipulated below:
61 days or more prior to departure 90 EURO per motorcycle / tour cancellation fee 60 – 41 days, loss of deposit 40 – 31 days will be subject to 50% of tour price 30 days or less will be subject to 100% of tour price
Q. 8-5. Is the rental based on a calendar day or rental day?
A day of rental equals a calendar day, rental hours: 09:00 am to 06:00 pm, closed on Sunday, (and Saturday in low season).
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Q. 8-6. Where do I pick up the motorcycles?
The motorcycles are to be collected from our garage in Turda (40 km away from Cluj Napoca, 31A Razboieni Street, city of Turda). Return transfer from Cluj Napoca or Targu Mures Airports to the garage in Turda available on request for an additional charge.
Transfer from Cluj Napoca (or Targu Mures Airport) to Turda available at an extra cost
1 transfer: EURO 35
Return transfer: EURO 60
Transfers from other airports available on request.
Please let us know in advance should you require these services.
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Q. 8-7. Can I pickup or the return the motorcycle after hours?
Yes, we can make special arrangements; however, there is an extra charge. Pick-up/drop off out of the business hours will be charged with € 50.
Q. 8-8. What is your gasoline policy?
The motor bike will be delivered to the hirer with a full tank of fuel, clean and in perfect state of functioning. The renter will return the bike in the same conditions along with its documents and accessories, at the end of the programme, at the time and place stipulated by the contract.
Vehicles returned with a less than full gas tank will be subject to a refueling charge. (€ 12 plus fuel cost will be charged.) Should the hirer return the bike unclean, the cost of the cleaning services will be applied.
The loss of tools/documents/ accessories will be also charged.
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Q. 8- 9. Are the motorcycles routinely inspected?
Yes, every motorcycle has a safety and mechanical inspection prior to every rental. We have trained technicians on premises. All motorcycles are maintained to manufacturers' specifications and our technicians are very well acquainted with all rented bikes. Your safety is our #1 priority.
Q. 8-10. How are mechanical breakdowns handled?
Every renter is provided with an emergency telephone number at pick-up. In case of a mechanical breakdown our staff will arrange for towing to Adventure Motorcycle Tours – Transylvania Live e location or repair facility.
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Q. 8-11. How old do you have to be to rent from Adventure Motorcycle Tours – Transylvania Live?
For all the bikes, the minimum age required is 21 years old. The client must hold a full, unrestricted motorcycle license and a minimum 1 year of riding experience. The passenger must be over 14 years of age.
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Q. 8-12. What kind of driver's license is required to rent from Adventure Motorcycle Tours - Transylvania Live?
You must have a valid motorcycle license to rent a motorcycle from Adventure Motorcycle Tours - Transylvania Live. The license from your country is sufficient - you don't have to get an international drivers license.
Q. 8-13. Do you rent GPS systems?
GPS Garmin Zumo 350LM series are available for rental. Price depends on the number of days of rental.
Prices:
2-3 days – EURO 18/day
4-6 days – EURO 16/day
7-14 days – EURO 13/day
Over 14 days – EURO 10/day
Q. 8-14. Do the motorbikes have a cigarette lighter plug to allow for a GPS to be powered from the bike?
All models have power outlets built into the fairing that allow you to plug in your Global Positioning Unit.
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Q. 8-15. Are the side bags and the storage lockable?
Certain vehicles provide for lockable storage.
Q. 8- 16. Can I take a rented Adventure Motorcycle Tours – Transylvania Live across International borders, such as Hungary, Bulgaria or other European countries?
Rented motorcycles are permitted across the Romanian borders as long as the Motorcycle is returned to Adventure Motorcycle Touyrs - Transylvania Live’s rental location. However, Adventure Motorcycle Tours - Transylvania Live’s approval is compulsory. Please mention this request on the booking form.
Q. 8-17. Is there a place to store my luggage during the rental period?
Yes, Adventure Motorcycle Tours – Transylvania Live location offers safe and secure storage of your luggage and personal items during your rental.
Q. 8-18. Does Adventure Motorcycle Tours – Transylvania Live offer sidecars?
Unfortunately, at this time Adventure Motorcycle Tours – Transylvania Live does not offer sidecars.
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Q. 8-19. Do you offer jackets, gloves, helmets or rain suits for rent?
Adventure Motorcycle Tours – Transylvania Live has a good selection of helmets, gloves or rain suites for rent. Please note that the rental of these accessories depends upon availability. However we suggest you bring your own for fitment and comfort.
Prices:
2-3 days – EURO 10 /day
4-6 days – EURO 8/ day
7-14 days – EURO 6/day
Over 14 days – EURO 5/day
Q. 8-20. Is it mandatory to wear a helmet?
Yes, for your own safety, and per Romanian law, both you and your passenger are required to wear a certified helmet at all times when you ride our motorcycle.
Q. 8-21. How long has the company been in business?
Adventure Motorcycle Tours - Transylvania Live has started in 1995 and continues to be closely managed by the founder.
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